Terms of service
These terms of service govern every purchase made on the Raustter website, operated by LIBERTY VERTEX LTD. By placing an order you confirm that you have read and accepted them. Nothing in these terms limits any rights you have as a consumer under the Australian Consumer Law or any other applicable law.
1. About us
Raustter is a trading name of LIBERTY VERTEX LTD, a private company limited by shares registered in England and Wales under company number 17181329, with its registered office at Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, United Kingdom. Orders are shipped from our warehouse at 2-18 McFarland St, Bacchus Marsh VIC 3340, Australia.
2. Products
We sell table lamps for the home. We take care to describe and photograph every product accurately, but small variations in colour and finish may occur depending on your screen settings and the natural materials used. Dimensions in centimetres, bulb fitting and electrical specifications are shown on every product page. Our lamps are supplied with an Australian standard plug and are intended for indoor use only.
3. Prices and payment
All prices are shown in Australian dollars (AUD) and are the final amount you pay. Shipping within Australia is free. We accept the payment methods displayed at checkout. Payment is taken when your order is placed. Full details are set out in our Payment policy.
4. Placing an order
When you place an order you will receive an order confirmation by email. This confirmation is our acceptance of your order and forms the contract between us. We reserve the right to refuse or cancel an order where a product is unavailable, where there is an obvious pricing error, or where we suspect fraud. In that case any payment taken is refunded in full.
5. Shipping
Orders are processed within 1 to 3 business days and delivered within 4 to 6 business days after shipping, giving an estimated total of 5 to 9 business days. Every order is sent with tracking, free of charge, anywhere in Australia. Full details are set out in our Shipping policy.
6. Returns and refunds
You may return any unused item within 30 days of delivery for a full refund, with a free prepaid return label and no restocking fee. This is in addition to the consumer guarantees that apply under the Australian Consumer Law. Full details are set out in our Refund policy.
7. Intellectual property
All content on this website, including text, photographs, logos and design, belongs to LIBERTY VERTEX LTD or its licensors and may not be copied or reused without written permission.
8. Limitation of liability
To the fullest extent permitted by law, LIBERTY VERTEX LTD is not liable for any indirect, incidental or consequential loss arising from the use of this website or of our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot be excluded by law.
9. Governing law
These terms are governed by the laws of England and Wales, without prejudice to the mandatory consumer protection provisions of the law of the Australian state or territory in which you live, including the Australian Consumer Law, which continue to apply. Any dispute may be brought before the courts of your place of residence in Australia.
10. Changes to these terms
We may update these terms from time to time. The version in force at the time of your order applies to that order. The current version is always available on this page.
11. Contact information
Email: info@raustter.com
Phone: +61 480009430
Store name: Raustter
Company name: LIBERTY VERTEX LTD
Company number: 17181329 (registered in England and Wales)
Registered office: Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, United Kingdom
Warehouse address: 2-18 McFarland St, Bacchus Marsh VIC 3340, Australia
Customer service hours:
Monday to Friday | 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday | 11:00 AM to 4:00 PM (AEST)
We aim to reply to every enquiry within 24 hours.