Legal notice

At Raustter every enquiry is answered by a real person on our team. Whether you have a question about an order, a lamp or a return, we are happy to help.

1. How to reach us

Email us at info@raustter.com or call us at +61 480009430. You can also use the form on our Contact us page and your message lands directly with our customer service team.

2. Opening hours and response time

We are available Monday to Friday from 9:00 AM to 5:00 PM (AEST) and Saturday and Sunday from 11:00 AM to 4:00 PM (AEST). We aim to reply to every enquiry within 24 hours.

3. What to have ready

If your enquiry concerns a specific order, please include your order number and a short description. If it concerns a defective or incorrect item, a couple of clear photos help us resolve it right away.

4. Orders, shipping and returns

You will find answers to most questions in our Shipping policy and our Refund policy. You can follow your parcel using the tracking link in your shipping confirmation email.

5. Contact information

Email: info@raustter.com
Phone: +61 480009430

Store name: Raustter
Company name: LIBERTY VERTEX LTD
Company number: 17181329 (registered in England and Wales)
Registered office: Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, United Kingdom
Warehouse address: 2-18 McFarland St, Bacchus Marsh VIC 3340, Australia

Customer service hours:
Monday to Friday | 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday | 11:00 AM to 4:00 PM (AEST)
We aim to reply to every enquiry within 24 hours.